Metin2 SG Support System

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Shoutbox

  • Thoreau

    Even if it goes to 5kk, it's a great price for a changer for mid-end tier items.

  • Thoreau

    I didn't see that post. Thanks.

  • MrSoon

    price won't go that low

  • SirPic

    Judging by this salty post by Shiva "Good, max one month and red changers to 2,5kk each."... you know

  • Thoreau

    What are "new drops" from metins? Does anyone know?

  • Jovisa

    how much is orc maze cd any 1 know ?

  • [CoMa]Shadow

    Server on!

  • SirPic

    Solo DT in 2k18? Teach me pls

  • whitepriest1

    . . .

  • whitepriest1

    Japanease getting pwned by wild dogs

  • Jese

    Japanese vs Blue Death (SOLO DT)

  • Jese

    Japanese vs SkyquakeR (Nice Duel)

  • Celebrimbor

    Bye Germany

  • A.O.S

    japanese the metin god :topicclosed:

  • EmyEmy

    No vacation leaves i guess?

  • [SMOD]Tary

    Jovisa , when the results are out, you will see them updated on Fishing Extravaganza thread.

  • palita

    Jovisa, you can check all in calendar https://www.metin2sg.com/forum/calendar/

  • [CoMa]Shadow

    As every event when there will be a thread on this forum you will know date and details.

  • Jovisa

    any 1 know dose info about Fish event came out ?

  • UnkoJP

    After world cup, the event will be. For now enjoy it!

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  • Dear Players,


    Metin2.SG provides a ticket system at


    • The tickets are replied in less than 24 hours but only if they are written in English. In case of a different language the time may raise.
    • Do not open multiply tickets on the same subject unless the 24 hours are expired without a reply.
    • Do not open another ticket if the Admin decleared the case closed.


    General Ticket Rules:

    • Help-Topic: try to pick the one that describe your problem better.
    • Email Adress: this is very important. The email must be a real mail because our reply will go there.
      We suggest to use the email related to the account that experienced the problem to speed up the support.
    • Full Name: you can leave this blank if you don't want to give us your real name, or just write your Ingame name.
    • Phone Number: write here for problems related to SMS payments.
    • Subject:  title of the ticket, try to find a proper title to highlight your problem.
    • Message: describe your problem the best you can, providing all kind of informations such as character name, date, name of items, name other involved parties, etc.


    Common Problems:

    • Email Change:
      to change your email address, you must send a mail at info@tec-interactive.com from the current address of the account, writing down the new one.
    • Billing:
      in case you do not receive your tec points upon the purchase, write down in the message the payment method, the purchased ammount and the date.
      With Paypal, write down the email and possibly also a screen of the transiction.
      With PSC, write down the 16 digits Code.
      With Super Rewards you must first ask to their support as it is an external service.
      Also remind to write down the login ID or the name of the Character along with the date in the ticket.
    • Game and Website bugs:
      Upload the screenshots of eventual bugs on an external site and paste the link.
      Try to provide more informations, like when and how the bug occurs.
    • Player Report and Other:
      - Scamming
      A player that rob items/golds/accounts or fool another player is called Scammer. The punishment is a permanent ban.
      If you are victim of a scam you must point out who is the scammer, what are the stolen items, how he scammed you and possibly a full set of screenshot of chats between you and him.
      As explained here 1.2, 1.3 and 1.4, we are not responsable for eventual losses.
      Every false report may lead to a temporaly or permanent suspension.


      - Hacking or botting
      A video is the best report but in case you weren't able to just write down the player's ingame name.
      We will investigate.
      The result of the investigation is private.


      - Insults and Harrasment
      The best way to report this is a set of screenshots with the insults or harrasment. The decision of a possible punishment is entirely at the discrection of the assigned Admin.


      - Kill Stealing
      Please see this guide here.

    Live Chat:

    • You can use the Live Chat by clicking on the small window on the bottom of the support page.
    • The Live Chat is used only for small problems or questions.
    • Respect the GM on the live chat and follow every instructions given

    Official Support Email:

    • The official support email is info@tec-interactive.com
    • Every case will be answered in 24 hours max.
    • You can ask here the change of your current email with a new one.
    • Do not send multiply emails for the same problem if less than 24 hours have passed without a reply.


    Kind regards,
    The TEC Interactive team.